Most orders you place on JWebshop.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.
You can update your unshipped orders by visiting the Order Summary in Your Account and then clicking the Change button next to each item you wish to modify (shipping address, payment method, etc.).
You can update your unshipped orders by visiting the Order Summary in Your Account and then clicking the Change button next to each item you wish to modify (shipping address, payment method, etc.).
To edit an order from the Order Summary in Your Account:
1.Click the My Order link at the top of any JWebshop.com page.
2.Sign into your JWebshop.com account if prompted.
3.Open the order you wish to modify.Note: Orders that have entered the shipping process cannot be modified and the "Change Order" option may not be available.
4.Click the Change button next to any item you wish to update and follow the on-screen instructions.
2.Sign into your JWebshop.com account if prompted.
3.Open the order you wish to modify.Note: Orders that have entered the shipping process cannot be modified and the "Change Order" option may not be available.
4.Click the Change button next to any item you wish to update and follow the on-screen instructions.
Cancelling Items or Orders
If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the the Order Summary in Your Account. Deleting all items in an order will cancel the entire order.
To cancel an item or an entire order:
1.Visit the Order Summary in Your Account following the instructions above.
2.Click the Need to cancel an item? button.
3.Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4.Click the Cancel checked items button when finished.
2.Click the Need to cancel an item? button.
3.Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4.Click the Cancel checked items button when finished.
Adding Items and Combining Orders
If you wish to add an item to an open order, you essentially need to place a new order for the item you wish to purchase and then combine that new order with your existing open order.
To add items or combine order:
1.Add the new item to your shopping cart and Proceed to Checkout to complete the order.
2.Visit the Orders in Your Account following the instructions above.
3.Click the check box next to each order you wish to combine and click the Combine orders button when finished.
4.Review the new combined order and click the Change button next to any information you wish to edit.
2.Visit the Orders in Your Account following the instructions above.
3.Click the check box next to each order you wish to combine and click the Combine orders button when finished.
4.Review the new combined order and click the Change button next to any information you wish to edit.
